Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
2017-10-10 1:33 PM - There is a known issue with iPads deleting/re-installing applications. We are working with our vendor to correct the issue. This notification will remain until the issue has been verified to be fully resolved. There is no need to create a help ticket if your students' iPads are experiencing this issue. Any tickets pertaining to this issue will be closed, as this is a known global concern.