Check to make sure your system software is updated.
1. Go to the Apple Menu in the top left hand corner and select 'App Store'
2. In the App Store at the top and to the right of the window click the 'Update' icon
3. Update any system updates. System updates are at the top of the list represented by and icon of a circle with an X in the center.
System updates do not require an Apple ID. They usually require a computer restart when complete.
If you still cannot connect after updating your computer inform the support team.
2017-10-10 1:33 PM - There is a known issue with iPads deleting/re-installing applications. We are working with our vendor to correct the issue. This notification will remain until the issue has been verified to be fully resolved. There is no need to create a help ticket if your students' iPads are experiencing this issue. Any tickets pertaining to this issue will be closed, as this is a known global concern.