Account Administration - You are unable to log into email, PowerSchool, Public School Works, RenLearn, etc.
General Issues - Issues with your computer that are not print or Internet related. (Most commonly used)
Internet - You cannot get on the Internet or are having intermittent internet issues.
iPads - You need an app installed, an iPad is malfunctioning or there is a physical problem with an iPad.
Other - Select this when your issue does not relate to any other category.
Phones - Your Shoretel phone is not working properly.
Printing - You are having issues with printing from your computer. This does not include paper jams, low toner, etc. That is handled through your key operator for the copier.
Project Request - This should only be selected through the Project Request form.
Projectors - Your projector is not working, the bulb needs replaced, the color is off or the image is askew.
Smart/Interactive Boards - You are having issues with calibration, sensitivity or response from your interactive board.
2017-10-10 1:33 PM - There is a known issue with iPads deleting/re-installing applications. We are working with our vendor to correct the issue. This notification will remain until the issue has been verified to be fully resolved. There is no need to create a help ticket if your students' iPads are experiencing this issue. Any tickets pertaining to this issue will be closed, as this is a known global concern.